Shipping policy
Shipping & Delivery Policy
Last updated: May 9, 2025
At Dank Bowls, we offer local delivery to Charlotte-area customers every Sunday between 7:00 PM and 10:00 PM. Our goal is to make sure your food arrives on time and hassle-free.
Delivery Zone & Fees
We currently offer local delivery to addresses within 15 miles of Uptown Charlotte.
- $6.50 Delivery fee for orders within 6 miles of Uptown
- $9.50 Delivery fee for orders between 6-9 miles of Uptown
- $15 Delivery fee for orders between 9-15 miles of Uptown
- We do not deliver outside of the 15-mile radius at this time
These rates are automatically calculated at checkout based on your delivery address.
Delivery Schedule
Deliveries will be made on Sunday evenings, between 7:00PM - 10:00PM
- You will receive a text message with an estimated delivery time between 7:00 PM - 10:00 PM on delivery day
Pickup Schedule
Pickup orders are dropped on Sunday, unless otherwise specified.
How Your Food Arrives
All food is delivered frozen and ready to heat. If you won’t be home during the delivery window, we strongly recommend leaving a cooler or insulated drop-off location to keep your food frozen.
Missed Deliveries
If you're not home during the delivery window and no delivery instructions (e.g., porch, cooler, front desk) are provided, we will:
- Attempt to contact you via text or phone
- If safe, leave your order at the doorstep
- If no contact is made and no drop-off location is appropriate, your order may be taken with the delivery driver, and require pickup at a later time
Special Instructions
You can leave delivery instructions at checkout (e.g., “Leave in cooler on porch” or “Buzz front door”) to help ensure a smooth handoff.
If you have any questions about delivery, reach out to us anytime at daniel@dankbowlsclt.com or text us at (513) 482-1140.